Orders
At MAUSKA, we work with artisanal production in limited quantities. Some models are available made to order, allowing you to reserve your piece before its production in Ubrique is complete.
On each product page, you will find the estimated availability date. Once the piece is finished, your order will be shipped via DHL Express, and the delivery time will depend on the destination.
The 14-calendar-day return period begins from the moment you receive your order.
Our collection is sold exclusively through our official website. We believe in a direct-to-customer model that allows us to keep our prices carefully considered and to oversee every detail of the MAUSKA experience.
As an exception, a selection of our pieces is available at Berriz, in our hometown of San Sebastián.
Berriz
Calle Fuenterrabía, 21
San Sebastián
On our website, you will always find the full collection and up-to-date availability for each model.
If your order has not yet been shipped, we can cancel it. Simply email us at info@mauska-spain.com and include your order number.
If the order has already been shipped, it will not be possible to stop the delivery, but you may request a return once you receive it.
In that case, the return conditions and costs applicable to the destination will apply.
Worldwide Express Delivery
At MAUSKA, each order is carefully prepared in San Sebastián and shipped via DHL Express.
Mainland Spain and the Balearic Islands: estimated delivery within 1–2 business days. Shipping costs €10 and is free on orders over €250.
Canary Islands: estimated delivery within 3–5 business days, with a shipping cost of €25. Any taxes, duties or other charges that may apply at destination are not included and must be paid by the customer.
MAUSKA offers international shipping via DHL Express, providing a fast and secure service.
Delivery times vary depending on the destination:
Mainland Spain and the Balearic Islands: 1–2 business days.
Canary Islands: 3–5 business days.
European Union: 2–4 business days.
United Kingdom: 3–6 business days.
United States: 3–6 business days.
Rest of the world: 5–8 business days.
Shipping costs depend on the destination and are shown during checkout.
For orders shipped to the United Kingdom and the United States, all applicable taxes and duties are included in the final price. No additional charges will be due upon delivery.
For the Canary Islands and other destinations outside the European Union, any taxes, duties or import fees that may apply at destination are not included and must be paid by the customer.
Once your order has been shipped, you will receive a tracking link to follow the status of your delivery.
To ensure fast and secure delivery, all our orders are shipped via DHL Express.
Once your order has been shipped, you will receive a tracking link to check the delivery status and manage the available options directly with DHL.
Each of our pieces is shipped directly from San Sebastián, where we personally review every order and take care of every detail before it leaves us.
Designed in San Sebastián and handcrafted in Ubrique, our collections reflect an approach rooted in quality, care and attention to detail.
Each order is prepared with special care so that the MAUSKA experience begins long before you open the box.
We want you to be able to track your order at all times. As soon as it leaves San Sebastián, you will receive a confirmation email with a tracking link to check the delivery status.
If the estimated delivery date has passed and you have not yet received your order, we recommend first checking the tracking link sent by email and confirming that the delivery address is correct.
If you notice any issue or the delivery could not be completed, please email us directly at info@mauska-spain.com or call us on +34 617 848 058.
Our team will contact DHL and follow up on the issue until it is resolved.
Taxes and fees
For shipments within the European Union, no customs duties apply between member states.
For orders shipped to the Canary Islands, the United Kingdom and the United States, all applicable taxes and customs duties are included in the final price, so there will be no additional charges upon delivery.
For all other destinations outside the European Union, any applicable import taxes, customs
Refunds and returns
For mainland Spain and the Balearic Islands, returns are subject to a €10 fee, which will be deducted from the refund amount.
For the Canary Islands, the return fee is €25.
For the European Union, the return fee is €15; for the United Kingdom, €25; and for the United States and the rest of the world, €35.
For destinations outside the European Union where import taxes, customs duties or fees have been paid directly by the customer, these charges are non-refundable by MAUSKA.
For the Canary Islands, the United Kingdom and the United States, all applicable taxes and customs duties are included in the final price, so no additional charges will apply upon delivery.
Arranging a return with MAUSKA is a simple process:
Contact us: Email us at info@mauska-spain.com with your order number.
Return instructions: Our team will provide you with the necessary steps to arrange your return shipment.
Preparing your return: The item must be returned in perfect, unused condition, with all tags intact and in its original packaging.
Refund: Once we have received and inspected the returned item, we will issue a refund to the original payment method. The applicable return shipping fee will be deducted from the refund amount.
Please allow 3 to 10 calendar days for the refund to appear in your account, depending on your payment method and bank.
For further details, please refer to our Refund Policy. If you need any assistance throughout the process, please contact us at info@mauska-spain.com.
. Return policyYes. At MAUSKA, we manage the return process to make it as simple as possible.
To request a return, please email us at info@mauska-spain.com with your order number. Our team will provide you with the necessary instructions to arrange the return shipment.
Return shipping costs are the responsibility of the customer and will be deducted from the refund amount, according to the applicable fee for each destination.
Once we have received and inspected the returned item, we will issue a refund to the original payment method.
If you need any assistance throughout the process, our team will be happy to help.
If you cannot find the return form, please email us at info@mauska-spain.com with your order number.
Our team will provide you with the necessary information to proceed with your return and will be happy to assist you with any questions throughout the process.
To ensure a secure return process, we recommend following the instructions provided by MAUSKA and using the DHL Express service specified by our team.
This allows us to track your return shipment until it reaches us.
If you choose to return your item using a different courier, the shipment will remain your responsibility until it is received by MAUSKA. We cannot be held responsible for any damage, delivery issues or loss during transit, and any shipping costs incurred will not be reimbursed.
No. The return period is 14 calendar days from the date of delivery, including for items purchased during promotional periods.
The same return conditions apply as for all other orders.
Exchanges
We do not offer direct exchanges.
If you would like a different model or colour, you will need to return your original order and place a new one.
Once we have received and inspected the returned item, we will issue a refund to the original payment method. The applicable return shipping fee will be deducted from the refund amount.
Payments
If you experience any difficulties completing your purchase, we recommend checking that your payment details are correct and completing any security verification required by your bank.
You may also wish to check that your card is enabled for online purchases and that the transaction does not exceed any limits set by your bank.
Alternatively, you can try using another payment method available on our website.
If the issue persists, we recommend contacting your bank or emailing us at info@mauska-spain.com. Our team will be happy to assist you.
At Mauska, security and flexibility in your purchase are our top priorities. We offer the following payment options for your absolute convenience:
Credit and Debit Cards: We accept Visa, MasterCard, and American Express.
Express Checkout: You may complete your order quickly and securely via Apple Pay, Google Pay, or PayPal.
Flexible Payment (Spain only): For our customers in Spain, we offer the option to split your purchase into interest-free installments through Klarna.
All transactions are processed under state-of-the-art encryption protocols to ensure the absolute protection of your data and a seamless shopping experience.
Payment will be charged at the time you complete your order on our website.
For made-to-order and pre-order items, payment is also taken at the time of purchase, securing your piece within our limited production.
Once your payment has been completed, you will receive an order confirmation by email.
Yes, we offer the option to pay in 3 interest-free instalments through Klarna.
Klarna is available exclusively to customers in Spain.
To use this option, simply select Klarna as your payment method at checkout.
Warranty and after-sales service
At MAUSKA, all our pieces come with a 3-year legal warranty from the date of delivery, in accordance with applicable legislation.
The warranty covers any lack of conformity attributable to the product, including potential manufacturing defects, stitching or hardware issues.
The warranty does not cover natural wear and tear, the natural ageing of leather, damage caused by improper use, incorrect cleaning, exposure to extreme conditions or alterations made by third parties.
If you experience any issues with your item, please email us at info@mauska-spain.com, including your order number and photographs or a video of the item.
Our team will review your case and, where applicable, guide you through the necessary steps to arrange a repair, replacement or other appropriate remedy, at no cost to you.
We believe in the longevity of our pieces and in extending their lifespan whenever possible.
If your piece requires a repair due to wear and tear or accidental damage not covered by the warranty, our workshop in Spain can assess whether restoration is possible.
To request an assessment, please email us at info@mauska-spain.com, attaching detailed photographs of your piece.
Repairs outside the warranty are subject to prior assessment, material availability and technical feasibility. Once we have reviewed your case, we will provide you with a personalised quote.
All repair costs, including shipping to and from our workshop, are the responsibility of the customer.
Leather is a natural material that evolves with use and develops character over time. To preserve your piece in the best possible condition, we recommend following these care guidelines:
Storage: Store your bag in its cotton dust bag, away from dust, direct sunlight and sources of heat.
Moisture: Avoid prolonged exposure to water. If your piece gets wet, gently absorb any excess moisture with a clean cloth and allow it to air dry at room temperature, without rubbing.
Contact with other products: Avoid contact with oils, perfumes, cosmetics and chemicals that may affect the leather's surface.
Cleaning: Use a soft, clean cloth. For more specific care, only use products suitable for the type of leather and always test them on a small, inconspicuous area first.
Subtle variations in colour, natural markings and changes in the leather's surface are part of its unique character and the way it evolves with use.
If you have any questions about caring for a particular piece, please feel free to contact our team.
Newsletter
Subscribing to our newsletter is the most direct way to stay up to date with MAUSKA.
You will receive updates on new collections, limited editions, selected launches and insights into our artisanal craftsmanship in Ubrique.
You will also have access to exclusive communications and offerings reserved for our community.
You can subscribe through the footer of our website and unsubscribe at any time.
We recommend adding info@mauska-spain.com to your contacts or safe senders list to ensure you receive our communications.
If you are still not receiving our newsletter, please check your spam or promotions folder.
If the issue persists, please contact us and we will be happy to check your subscription.
If you no longer wish to receive the Mauska Circle updates, you can unsubscribe at any time with absolute ease.
To do so, simply click on the unsubscribe link found at the bottom of each of our communications. This link will direct you to a confirmation page where you can finalize your request with a single click.
Please note that it may take a short period for our system to process your request fully. We appreciate your journey with us and hope to welcome you back to the Mauska universe in the future.