Frequently asked questions

At Mauska, we are committed to conscious, artisanal production. Our Pre-order system allows you to reserve your exclusive piece before the hand-crafting process in Ubrique is finalized, ensuring you secure your selection from our limited editions.

You will find an estimated availability date within each product description. Once the piece is completed and ready at our atelier, delivery typically takes 1 to 3 business days.

For your complete peace of mind, should you decide to process a return, the 14-day window begins only when you physically receive the bag at your home, not from the date the initial reservation was placed.

While our primary sales are exclusive to our official website—where you will find the complete collection—we have carefully selected prestigious locations where you can experience the quality of our leathers and craftsmanship firsthand:

Madrid: WOW Concept (Calle de Serrano, 52).
San Sebastián: Boutique Berriz (Calle Fuenterrabía, 21).

If you prefer the convenience of home delivery, please note that we offer complimentary shipping within Mainland Spain and the Balearic Islands and, for your complete peace of mind, your first return is free of charge.

Certainly. You may request to cancel your order at any time, provided it has not yet been dispatched by our logistics team. Simply email us at info@mauska-spain.com with your order reference.

Should the shipment already be in transit, it will no longer be possible to intercept the delivery. However, do not worry: you can easily process a return once you receive the package. Please remember that, for your complete peace of mind, your first purchase within Mainland Spain and the Balearic Islands includes a complimentary return.

return and refund policy.

At Mauska, we strive to ensure your piece is delivered with the utmost speed and security. Our shipping conditions are as follows:

Mainland Spain and Balearic Islands: We offer Complimentary Express Shipping (1-2 business days) on all orders over €300. For orders below this amount, the shipping fee is €10.
Canary Islands: Shipping is available at a flat rate of €20, with an estimated delivery time of 3 to 5 business days.
First Purchase: For your complete peace of mind, please remember that for your first order within Mainland Spain and the Balearic Islands, returns are complimentary, regardless of the purchase amount.

Once your order departs from our atelier, you will receive a tracking number to monitor your delivery in real-time.

More info

- Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Slovakia): 25 euros (2 to 3 days)

- Rest of the world: 55 euros (3 to 7 days)

For more information on this matter, please refer to the following link.

More info

Cada una de nuestras piezas se envía directamente desde nuestra central en San Sebastián, donde supervisamos personalmente la calidad de cada bolso y el detalle de su packaging antes de que salga hacia su destino.Nuestras colecciones, diseñadas en el País Vasco y fabricadas artesanalmente enUbrique, se preparan con el máximo cuidado en nuestro atelier para garantizar una experiencia impecable desde que el pedido sale de nuestras manos hasta que llega a las tuyas.

If the estimated delivery date has passed and you have not yet received your piece, we recommend following these steps:

Check the tracking: Enter the code provided in your confirmation email into the DHL platform to see the exact location of your package.
Review your details: Please confirm in your order email that the delivery address provided is correct.

If you detect any anomaly or if the delivery has failed, there is no need for you to contact the courier yourself. Simply reach out to us at info@mauska-spain.com or call us at +34 617 848 058. We will personally prioritize the matter with DHL to locate your handbag and ensure it reaches you immediately.

For your complete convenience, at Mauska we ensure that the price you see at checkout is the final price you pay. All applicable customs duties and taxes are included in the total purchase amount for most international destinations.

This means you will not have to manage any additional paperwork or pay unexpected fees upon delivery; we handle the entire process to ensure your piece arrives directly at your door, seamlessly.

Yes, you may return any item purchased on our website within 14 days of receipt of your order. Please note that all products must be returned in their original condition.

Return shipping costs for the Spanish mainland and Balearic Islands are €10, Canary Islands €20, EU (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Slovakia) are €25 and rest of the world €55. Please note that this amount will be deducted from the total amount refunded.

Managing your return is a simple process designed for your absolute convenience:

Notification: Please email us at info@mauska-spain.com stating your order number.
Home Collection: Once approved, we will coordinate the package collection with DHL at your home on your preferred date. There is no need for you to travel to any drop-off point.
Preparation: Please ensure that the handbag is in its original condition and secured within its protective box.
Refund: After verifying the piece at our atelier, you will receive your refund within 7 to 10 business days.

You may consult all technical details and timeframes at this Refund Policy link, but should you prefer, our team will be happy to guide you personally via email.

. Return policy

For returns within Spain, we do handle the organization directly. However, for international returns, it is necessary for you to contact the nearest DHL office directly. Upon receiving the shipment, you will find the corresponding return form enclosed, along with a document outlining detailed instructions to follow. For further information, please refer to this link.

returns and refunds policy

For the security of your piece and your complete peace of mind, we strongly recommend always processing your return through our managed service with DHL Express.

This system is the only way we can guarantee full insurance coverage for the value of the item and monitor its journey to our atelier in real-time. Should you choose to use a courier outside of Mauska’s network, please be aware that we cannot be held responsible for any potential issues, damage, or loss during transit, and such shipping costs will not be refundable. To protect your investment, we kindly suggest opting for our professionally managed collection

No. At Mauska, we maintain our commitment to excellence and service at all times. You have the standard 14 calendar days to process any return, regardless of whether the item was purchased during a promotional period. Our goal is for you to make your decision with the same peace of mind and security as at any other time of the year.

To ensure that you receive your new piece as quickly as possible, we do not process direct exchanges. The procedure is very simple: you may return your original order for a full refund and place a new order for the desired model or color.Please remember that, for your complete peace of mind, your first purchase within Mainland Spain and the Balearic Islands includes a complimentary return. This allows you to manage the return at no extra cost and receive your new Mauska quickly and efficiently.

If you encounter any difficulties when completing your purchase, please do not worry; this is usually due to your bank's security protocols. We suggest performing the following checks:

Details & Authentication: Verify that your card details are correct and ensure you complete the validation process (SMS or confirmation via your Bank’s App) required by your provider.
Security Limits: Confirm that the transaction amount does not exceed your card's daily or monthly online spending limit.
Alternative Payments: In some cases, using systems such as Apple Pay, Google Pay, or PayPal streamlines approval, as they provide additional security layers.

Should the issue persist, we recommend contacting your bank or writing to us directly at info@mauska-spain.com. We will be delighted to assist you personally to ensure your order is successfully processed.

At Mauska, security and flexibility in your purchase are our top priorities. We offer the following payment options for your convenience:

Credit and Debit Cards: We accept Visa, MasterCard, and Maestro.
Express Payments: You may complete your order quickly and securely via PayPal.
Deferred Payment: For your utmost convenience, we offer the option to split your purchase into interest-free installments through Klarna.

All transactions are processed under state-of-the-art encryption protocols to ensure the absolute protection of your data.

The purchase amount will be automatically processed the moment you finalize your order on our website. Once the validity of your payment method and the availability of funds have been confirmed by your banking institution, the charge will be finalized to formalize your request.

For items purchased under the Pre-order system, the charge is also processed upon completing the transaction to secure your place in our limited production and guarantee the selection of premium materials for your piece.

At Mauska, we want you to enjoy your piece with the utmost ease. Therefore, we offer flexible payment options through Klarna, allowing you to split the cost of your purchase into 3 interest-free installments.

The process is simple and secure: simply select Klarna as your payment method at checkout. The first installment will be charged at the time of confirmation, while the remaining two will be automatically completed every 30 days, at no additional cost to you

At Mauska, quality is our highest priority. All our pieces come with a 3-year warranty against any manufacturing defects, in accordance with current regulations.

This warranty covers hardware, stitching, and structural integrity resulting from our artisanal craftsmanship. It does not cover natural wear and tear, accidents, or improper leather maintenance. Should a manufacturing defect be confirmed, Mauska will manage the collection, repair, and delivery of your piece at no cost to you.

Certainly. We believe in longevity and in the principle that a Mauska should accompany you for years to come. Should your handbag require a repair due to wear (such as the refurbishment of edges or damaged hardware after the warranty period), our artisanal atelier can perform a technical assessment.

In these instances, the costs of the repair and the shipping fees (both ways) will be the responsibility of the client. You may request a personalized quote by sending detailed photographs to info@mauska-spain.com.

The high-quality leather we use in Ubrique is a natural, living material that, with proper care, beautifies over time. To keep your piece pristine and ensure its longevity, we suggest:

Moisturizing: Every few months, apply a colorless cream specifically designed for luxury leathers (using a soft, clean cloth) to maintain the material's suppleness.
Protection: Always store your handbag in its original cotton dust bag, included with your order, to protect it from dust and direct light.
Avoid: Do not expose your bag to prolonged sunlight, heavy rain, or direct heat sources (such as radiators).
Cleaning: Use only a slightly damp cotton cloth if necessary, avoiding harsh chemical products.

To keep and maintain your MAUSKA product in optimum condition, avoid prolonged and direct exposure to light and heat sources.

direct and prolonged exposure to sources of light and heat. We recommend storing

the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetic products. If your MAUSKA item gets wet, remove excess moisture with a soft cloth without rubbing, applying only light touches, and let it dry at room temperature.

If you have any questions about our articles and their conservation, please do not hesitate to contact us.

Joining our private list is the most direct way to connect with the Mauska universe. By subscribing, you will enjoy exclusive privileges:

Early Access: Be the first to discover our new collections and limited editions before their official release.
Private Sales: Exclusive access to promotions reserved only for our community members.
Atelier Stories: Go behind the scenes of our artisanal processes in Ubrique and receive styling notes from our founder.

You may join through the footer of our website and manage your subscription at any time with a single click.

We suggest adding our address info@mauska-spain.com to your contact list or safe senders list. This simple action will ensure your email provider recognizes our communications and prevents the Newsletter from being intercepted by the spam filter.

Should the issue persist after making this adjustment, please contact us; we will be delighted to personally review your subscription status.

If you no longer wish to receive our Newsletter, you can unsubscribe at any time. To do so, click on the unsubscribe link at the bottom of each newsletter. This link opens a web page where you can confirm your desire to unsubscribe.

Please note that you may receive a few more communications before your request is effective. We apologize for any inconvenience this may cause you.

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