Orders
At Mauska, we are committed to conscious, artisanal production. Our Pre-order system allows you to reserve your exclusive piece before the hand-crafting process in Ubrique is finalized, ensuring you secure your selection from our limited editions.
You will find an estimated availability date within each product description. Once the piece is completed and ready at our atelier, delivery typically takes 1 to 3 business days.
For your complete peace of mind, should you decide to process a return, the 14-day window begins only when you physically receive the bag at your home, not from the date the initial reservation was placed.
While our primary sales are exclusive to our official website—where you will find the complete collection—we have carefully selected prestigious locations where you can experience the quality of our leathers and craftsmanship firsthand:
Madrid: WOW Concept (Calle de Serrano, 52).
San Sebastián: Boutique Berriz (Calle Fuenterrabía, 21).
If you prefer the convenience of home delivery, please note that we offer complimentary shipping within Mainland Spain and the Balearic Islands and, for your complete peace of mind, your first return is free of charge.
Certainly. You may request to cancel your order at any time, provided it has not yet been dispatched by our logistics team. Simply email us at info@mauska-spain.com with your order reference.
Should the shipment already be in transit, it will no longer be possible to intercept the delivery. However, do not worry: you can easily process a return once you receive the package. Please remember that, for your complete peace of mind, your first purchase within Mainland Spain and the Balearic Islands includes a complimentary return.
Worldwide Express Delivery
At Mauska, we strive to ensure your piece is delivered with the utmost speed and security. Our shipping conditions are as follows:
Mainland Spain and Balearic Islands: We offer Complimentary Express Shipping (1-2 business days) on all orders over €300. For orders below this amount, the shipping fee is €10.
Canary Islands: Shipping is available at a flat rate of €20, with an estimated delivery time of 3 to 5 business days.
First Purchase: For your complete peace of mind, please remember that for your first order within Mainland Spain and the Balearic Islands, returns are complimentary, regardless of the purchase amount.
Once your order departs from our atelier, you will receive a tracking number to monitor your delivery in real-time.
Europe (EU): €25 via Express Delivery (2 to 3 business days).
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden).
Rest of the World: €55 via Express Worldwide Shipping (3 to 7 business days).
Peace of Mind: All import duties and taxes are included in the final price. No additional fees will be charged upon delivery.
To ensure the maximum security and excellence of our service, all Mauska deliveries are professionally handled by DHL Express.
Once your piece leaves our atelier, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment in real-time until it reaches your door. For your complete peace of mind, every shipment is fully insured against loss or damage during transit.
Every Mauska piece is shipped directly from our headquarters in San Sebastian, where we personally oversee the quality of each handbag and the detail of its packaging before it departs for its destination.
Our collections, designed in the Basque Country and handcrafted in Ubrique, are prepared with the utmost care in our atelier to ensure an impeccable experience from the moment the order leaves our hands until it arrives at yours.
We want you to stay informed every step of the way during your Mauska’s journey.
As soon as your piece departs from our atelier, you will receive a confirmation email featuring your personal tracking number. This will allow you to monitor the delivery in real-time, handled by our global partner DHL Express, until it arrives securely at your door
At Mauska, we personally monitor every shipment to ensure it reaches you in perfect condition. If the estimated delivery date has passed and you have not yet received your piece, we recommend these simple steps:
Check the tracking: Enter the code provided in your confirmation email into the DHL Express platform to see the real-time location of your package.
Review your details: Please confirm in your order email that the shipping address provided is correct.
If you detect any anomaly, there is no need for you to contact the courier yourself. Simply reach out to us at info@mauska-spain.com or call us at +34 617 848 058. We will personally prioritize the matter with DHL to locate your handbag and ensure it reaches you immediately.
Taxes and fees
For your complete convenience, at Mauska we ensure that the price you see at checkout is the final price you pay. All applicable customs duties and taxes are included in the total purchase amount for all our international destinations.
This means you will not have to manage any additional paperwork or pay unexpected fees upon delivery. We handle the entire process (DDP) to ensure your piece arrives directly at your door, seamlessly and without any hidden costs.
Refunds and returns
At Mauska, we want you to be completely in love with your choice. You may return any item purchased on our website within 14 days of receipt. To ensure a seamless process, all pieces must be returned in their original, unused condition with all packaging included.
For your complete peace of mind, please note:
Mainland Spain & Balearic Islands: Your first return is complimentary (free of charge). Subsequent returns carry a service fee of €10.
Canary Islands: Return service fee of €20.
European Union (EU): Return service fee of €25.
Rest of the World: Return service fee of €55.
These amounts will be deducted from your final refund. We personally handle the collection to ensure your piece returns to our atelier securely.
Managing your return is a simple process designed for your absolute convenience. To begin, please email us at info@mauska-spain.com stating your order number.
Depending on your location, the process is as follows:
Mainland Spain & Balearic Islands: We will coordinate the home collection with DHL on your preferred date. There is no need for you to travel to any drop-off point.
International Returns (EU & Rest of the World): We will provide you with the pre-paid shipping label via email. Once received, you will need to contact your local DHL office to schedule the collection at your convenience.
Preparation: Please ensure that the handbag is in its original, unused condition and secured within its protective box.
Refund: After verifying the piece at our atelier, you will receive your refund within 7 to 10 business days.
You may consult all technical details at this Return Policy link, but our team will be happy to guide you personally throughout the process.
. Return policyFor returns within Spain, we do handle the organization directly. However, for international returns, it is necessary for you to contact the nearest DHL office directly. Upon receiving the shipment, you will find the corresponding return form enclosed, along with a document outlining detailed instructions to follow. For further information, please refer to this link.
If you have misplaced the return waybill or the digital label sent to your email, there is no need for concern.
Simply contact our team at info@mauska-spain.com and we will personally resend all the necessary documentation to your inbox. We will ensure you have everything required to complete the collection with DHL Express smoothly.
This system is the only way we can guarantee full insurance coverage for the value of the item and monitor its journey to our atelier in real-time. Should you choose to use a courier outside of Mauska’s network, please be aware that we cannot be held responsible for any potential issues, damage, or loss during transit, and such shipping costs will not be refundable. To protect your investment, we kindly suggest opting for our professionally managed collection
No. At Mauska, we maintain our commitment to excellence and service at all times.
You have the standard 14 calendar days to process any return, regardless of whether the item was purchased during a promotional period. Our goal is for you to make your decision with the same peace of mind and security as at any other time of the year.
Exchanges
To ensure you receive your new piece as quickly as possible, we do not process direct exchanges. The procedure is very simple: you may return your original order for a full refund and place a new order for the desired model or color.
Please remember that, for your complete peace of mind, your first purchase within Mainland Spain and the Balearic Islands includes a complimentary return. This allows you to manage the process at no extra cost and receive your new Mauska with the utmost speed and efficiency.
Payments
If you encounter any difficulties when completing your purchase, please do not worry; this is usually due to your bank's security protocols. We suggest performing the following checks:
Details & Authentication: Verify that your card details are correct and ensure you complete the validation process (SMS or confirmation via your Bank’s App) required by your provider.
Security Limits: Confirm that the transaction amount does not exceed your card's daily or monthly online spending limit.
Alternative Payments: In some cases, using systems such as Apple Pay, Google Pay, or PayPal streamlines approval, as they provide additional security layers.
Should the issue persist, we recommend contacting your bank or writing to us directly at info@mauska-spain.com. We will be delighted to assist you personally to ensure your order is successfully completed.
At Mauska, security and flexibility in your purchase are our top priorities. We offer the following payment options for your absolute convenience:
Credit and Debit Cards: We accept Visa, MasterCard, and American Express.
Express Checkout: You may complete your order quickly and securely via Apple Pay, Google Pay, or PayPal.
Flexible Payment (Spain only): For our customers in Spain, we offer the option to split your purchase into interest-free installments through Klarna.
All transactions are processed under state-of-the-art encryption protocols to ensure the absolute protection of your data and a seamless shopping experience.
The purchase amount will be automatically processed the moment you finalize your order on our website. Once your banking institution confirms the validity of your payment method and the availability of funds, the charge will be finalized to formalize your request.
For items purchased under the Pre-order system, the charge is also processed upon completing the transaction. This ensures your place in our limited production and guarantees the selection of the premium materials required for your unique piece.
At Mauska, we want you to enjoy your piece with the utmost ease. Therefore, for our customers in Spain, we offer flexible payment options through Klarna, allowing you to split the cost of your purchase into 3 interest-free installments.
The process is simple and secure: select Klarna as your payment method at checkout. The first installment will be charged at the time of confirmation, while the remaining two will be automatically completed every 30 days, at no additional cost.
Please note: This payment method is currently available exclusively for orders within Mainland Spain and the Balearic Islands.
Warranty and after-sales service
At Mauska, excellence is our standard. In accordance with current regulations, all our pieces include a 3-year warranty exclusively covering manufacturing defects.
This warranty ensures the structural integrity of your piece, specifically covering stitching and hardware malfunctions resulting from our artisanal process. It does not cover:
Natural wear and tear of the leather (scratches, softening, or patina).
Accidents, improper cleaning, or exposure to extreme conditions.
Damage caused by third-party alterations.
Should a manufacturing defect be confirmed by our team through a digital assessment (photos/video), Mauska will provide a pre-paid shipping label and manage the repair and return at no cost to you. For issues not covered by this warranty, we recommend consulting a trusted leather specialist.
We believe in the longevity of our pieces. A Mauska is designed to accompany you for years to come. Should your handbag require a repair due to wear or accidental damage after the warranty period, our artisanal atelier can perform a technical assessment.
Please note that for repairs outside of the warranty:
The repair costs and shipping fees (both ways) are the full responsibility of the client.
A personalized quote will be provided after reviewing detailed photographs sent to info@mauska-spain.com.
Acceptance of the repair is subject to the availability of original materials and the technical feasibility of the restoration
The high-quality leather we use in Ubrique is a natural, living material that, with proper care, beautifies and gains character over time. To ensure the longevity of your piece, we recommend the following care guidelines:
Moisturizing: Every few months, apply a colorless cream specifically designed for luxury leathers using a soft, clean cloth. This maintains the material's natural suppleness.
Protection: Always store your handbag in its original cotton dust bag to protect it from dust and direct light. Avoid prolonged exposure to sunlight, heavy rain, or direct heat sources.
Accidents & Liquids: Avoid contact with water, oils, perfumes, or cosmetic products. If your Mauska gets wet, do not rub. Gently dab the excess moisture with a soft cloth and allow it to dry naturally at room temperature.
Cleaning: Use only a slightly damp cotton cloth if necessary. Avoid harsh chemical products or abrasive treatments that could damage the natural grain of the leather.
In Mauska, we believe in pieces that last a lifetime. If you have any specific questions about the conservation of your handbag, please do not hesitate to contact our team personally.
Newsletter
Joining our private list is the most direct way to connect with the Mauska universe. By subscribing, you will enjoy exclusive privileges:
Early Access: Be the first to discover our new collections and limited editions before their official release.
Private Sales: Exclusive access to promotions reserved only for our community members.
Atelier Stories: Go behind the scenes of our artisanal processes in Ubrique and receive styling notes personally from our founder.
You may join through the footer of our website and manage your subscription at any time with absolute ease.
We suggest adding our address info@mauska-spain.com to your contact list or safe senders list. This simple action will ensure your email provider recognizes our communications and prevents the Mauska Circle updates from being intercepted by the spam filter.
Should the issue persist after making this adjustment, please contact us; we will be delighted to personally review your subscription status to ensure you don't miss our upcoming limited editions and private access.
If you no longer wish to receive the Mauska Circle updates, you can unsubscribe at any time with absolute ease.
To do so, simply click on the unsubscribe link found at the bottom of each of our communications. This link will direct you to a confirmation page where you can finalize your request with a single click.
Please note that it may take a short period for our system to process your request fully. We appreciate your journey with us and hope to welcome you back to the Mauska universe in the future.