Refund policy

R E T U R N S:

Returning a MAUSKA item is very simple. Returns are refundable, that is, if you are not satisfied with the item, the amount paid will be refunded. Please note that all products are to be refunded in their original condition.

You have a period of 14 days upon receiving the ordered items to return a product, no reason or justification is required. 

Return costs from the EU and UK are 20€ and international are 40€. Please note that this sum will be deducted from the total amount refunded along with any tax and customs fee generated. Please be aware that customs and tax fees, if applicable, can be very high and we do not assume responsibility for them under any circumstances. 

The refund will be made to the original payment method, it will take a maximum term of 10 business days from when we receive the item in our offices until you see the credit in your account.

HOW TO USE OUR RETURN SERVICE

1) Make sure that the item has been returned as delivered, unused, in its original packaging, and with the tags properly attached. Returns that do not meet these requirements will not be accepted and will be returned. 

2) Along with your order, you should have received a sheet with a barcode, which is the return form. You need to stick it on the outside of the packaging.

3) When you have the package ready, contact us at info@mauska-spain.com to request a return. We will schedule the pickup with our transport agency DHL according to your convenience.

4) Once your return has been received and processed by MAUSKA you will be notified via email.

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, MAUSKA will seek to recover from the customer all costs or any fees incurred by MAUSKA. Please note that if the customer refused to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us. 

MAUSKA reserves the right to refuse any return on items that do not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. 

We appreciate your understanding.

EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..

For any additional information, please do not hesitate to contact us at info@mauska-spain.com or call us at +34 617848058.